Refund policy

At Nutriani, customer satisfaction is at the heart of what we do. If you are not completely satisfied with your purchase, we offer a 14-day return policy for refunds or exchanges.

Eligibility for Returns

We accept returns for items that meet the following conditions:

• The item is unused, in its original state, and in its original packaging.
• The return is initiated within 14 days of purchase.

How to Return an Item

1. Contact us at anita@nutriani.co.uk before returning your item. Provide your order details and let us know if you prefer a refund or an exchange.
2. Include your proof of purchase when returning the item.
3. Once we receive and inspect the item, we will process your refund or send the replacement item.

Refunds

• Refunds are issued to your original payment method.
• Depending on your payment issuer, refunds may take 2-5 business days to reflect in your account.

Damaged or Faulty Items

If you receive an item that is damaged or faulty, please notify us immediately at anita@nutriani.co.uk. We will:

• Offer a replacement product free of charge.
• Or, provide a refund, based on your preference.

Important: Contact us before returning damaged or faulty items so we can assist you with the process.

Additional Information

• Customers are responsible for return shipping costs unless the item is damaged or faulty.
• We strive to ensure all orders reach you in perfect condition and handle each return and refund request with care.

If you have any further questions or concerns, don’t hesitate to reach out to us at anita@nutriani.co.uk.